Integrator of
innovative solutions
A leader in ITSM and CX solutions
Doopera is a consulting firm specializing in the implementation of omnichannel solutions in the fields of IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operation Management (ITOM), Customer Service and Customer Relationship Management (CRM).
We leverage the cutting-edge, no-code solutions of our trusted partners to drive efficiency and innovation while maintaining a low Total Cost of Ownership (TCO). By integrating these top-tier technologies, we ensure seamless implementation and optimal performance.
Our Expertise
ITSM - ESM
Doopera specializes in ITSM and ESM process implementation, focusing on ITIL best practices. We offer comprehensive support throughout your projects using agile methodologies and proven ITIL processes to ensure efficient and optimized management of IT and enterprise services. Our expertise enhances performance and customer satisfaction with tailored solutions aligned to ITIL standards.
ITOM
Our ITOM service provides robust monitoring for system performance and availability. We use discovery tools to identify IT assets and dependency mapping to visualize component relationships. We automate CMDB management, ensuring accurate data for optimal decision-making, delivering a controlled and efficient IT infrastructure.
OMNICHANNEL CX
Our customer service experts help you implement omnichannel ticketing solutions with no-code AI technologies. Our all-in-one platform allows you to integrate widgets, forms, and chatbots into your websites, improving customer experience and increasing the productivity of your service teams. Enjoy a seamless, efficient setup designed to meet your specific needs and enhance overall performance
CRM
Doopera specialize in integrating CRM solutions for sales and marketing teams. Our expertise ensures seamless implementation of advanced CRM systems that streamline sales, enhance customer engagement, and boost marketing efficiency. We customize and optimize your CRM to meet your specific needs, providing ongoing support to help your teams achieve their goals effectively.
Artificial Intelligence
Human Centric
Customized scoping
We start by understanding your unique needs and challenges. Our team engages with you to gain deep insights into your business, ensuring that our solutions are perfectly tailored to your specific requirements.
Collaborative Project Management
Our collaborative approach involves working closely with your team throughout the project. We believe in open communication, active participation, and continuous feedback to ensure that the project aligns with your vision and goals.
Tailored Training and Support
We provide customized training sessions to ensure that your team is fully equipped to utilize the new solutions effectively. Our support doesn’t end with the implementation; we offer ongoing assistance to ensure smooth operation and continuous improvement.
Customer satisfaction
At Doopera, ensuring customer satisfaction is our top priority. We specialize in implementing human-centric omnichannel solutions tailored to meet your unique business needs. Our services include personalized scoping, collaborative project management, and ongoing support to ensure seamless integration and optimal performance. We establish robust governance to monitor progress and guarantee the achievement of your objectives, ensuring our clients are fully satisfied. Experience unparalleled service and achieve your business goals with Doopera.
What Are Your Needs?
